OUR PROMISE

At UK-DUKAS we understands that it is our customers that decide what quality service is and which company best delivers it. Therefore, we pledge that we will

• Perform each transaction as if our success and that of our customers depend upon it because it does
• Work tirelessly to earn the trust of our clients and build strong relationships with them so they will come back to us for all of their retail needs and recommend us to others

To these ends, we further promise to

• Develop unique, customised e-solutions programs that are well designed, clearly defined, and smoothly implemented
• Respond promptly and professionally to every question, concern, and issue

We differentiate ourselves from our competitors by:

Understanding that delivering what you order, when you want it is the most important thing we have to do.

If something goes wrong, and occasionally it does, then fixing it quickly becomes the only thing we have to do.

Our success at UK-DUKAS depends on our ability to consistently look for ways to positively differentiate ourselves from our competition while improving our quality, productivity, and overall cost-effectiveness.

• The fact that we operate our own warehouse facilities gives us a competitive edge that our competitors are unable to replicate. We are able to process over 500 orders per day.
•  With our network, we have a universal reach, but at the same time, we provide a local response to our customers and ensure a customised and efficient service.
•  Everyday, throughout our UK operations, goods are being moved to our warehouses, air freighted, discharged and delivered to our customers. The in-house management of our airfreight operation also enables us to reduce costs, improve efficiency and maintain the quality of products.
•  Remain dedicated to continually improving clients retails satisfaction.